Case Study: UK Banking Company achieves GDPR readiness and unified process management with Software AG

A Banking Newcomer Leads the Way from Its Founding to Gdpr Superstar with Aris & Alfabet

Founded in 2010 as the first new mainstream U.K. bank in over a century, the company rapidly grew to more than 1.2 million customers, 55 branches and £16 billion in assets. That fast expansion exposed gaps: processes were scattered in spreadsheets, there was no unified process or enterprise-architecture management, and the bank faced intense regulatory pressure—most urgently the looming GDPR deadline—while needing to maintain its customer-first retail experience.

The bank adopted Software AG’s Digital Business Platform—ARIS for process and risk/compliance management and Alfabet for enterprise architecture—mapping over 280 processes in under a year and establishing governance, change control and a single process repository. The result: a unified process management platform, timely GDPR compliance (ROI on ARIS in under three months), stronger IT roadmaps and risk visibility, and the operational foundation that helped deliver the bank’s first profitable year in 2017.