Case Study: Cisco achieves AI-powered hotel concierge capabilities with SoftTeco

Cisco builds an AI-powered hotel assistant with SoftTeco

Cisco sought to enhance its customer service offerings in the hospitality sector. The company partnered with software vendor SoftTeco to develop an advanced AI-powered concierge solution integrated with its Webex Desk Pro hardware.

SoftTeco built an AI-powered hotel assistant from the ground up. The solution enables voice-driven customer service and secure payments, providing real-time assistance to guests in hotels and airports. This innovation by SoftTeco allowed Cisco to deliver a cutting-edge, automated service experience.

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