Case Study: World-Class Cloud-Based Web Security Solution Company increases team productivity by 80% with SoftServe

Web security solutions provider Increases team productivity by 80%

World-Class Cloud-Based Web Security Solution Company partnered with SoftServe to improve productivity on its Customer Portal project team while maintaining product quality and delivery predictability. The company wanted to deliver the same amount of work with a smaller team, freeing resources for other priorities, and also needed a clear baseline for product quality and performance improvement.

SoftServe ran a two-phase assessment and implementation program, using KPI baselining, quantitative and qualitative analysis, and cost/benefit prioritization across process, technology, team, and toolset areas. The solution addressed QC automation, technical debt reduction, team structure, and integration management, and delivered an 80% increase in team productivity, a 45% reduction in cost per Story Point, and improved predictability with average velocity variance reduced to 10%–15%.