Case Study: Largest Integrated Telecommunication Services Operator boosts productivity and lowers operational costs with SoftServe

Unified ALM Ecosystem for Telecommunication Services Operators

SoftServe worked with the Largest Integrated Telecommunication Services Operator, one of the world’s largest telecom providers, to address rising IT complexity caused by rapid in-house and third-party solution growth. This led to a fragmented software and services environment, no unified application lifecycle management (ALM) methodology, and high total cost of ownership, with major issues around SDLC cost, process visibility, and engineering resource allocation.

SoftServe implemented a phased unified ALM ecosystem using Microsoft-based tooling integrated with internal and third-party solutions, along with centralized management of requirements, tasks, tests, and defects. Through process measurement, root-cause analysis, and risk elimination, SoftServe helped increase productivity by 15%, reduce operational costs by 20%, improve delivery predictability, and cut time-to-market by reducing rework and improving resource visibility.