Case Study: U.S. Based Telecommunication Networks Company Achieves GDPR Compliance with SoftServe

Telecom management solutions Provider achieves gdpr compliance

U.S Based Telecommunication Networks Company, a U.S.-based provider of telecom network management, maintenance, and diagnostics software, needed to quickly address the new GDPR requirements affecting its international operations, SaaS offerings, and support services. As a company serving customers across the US, EU, and worldwide, it faced a complex privacy and data protection landscape and risked significant penalties for noncompliance.

SoftServe began GDPR consulting in late 2017 and helped the client implement a full compliance program, including appointing a Data Protection Officer, creating records of processing activities, signing data protection agreements, updating privacy and security policies, and adding technical controls such as data retention policies, audit logs, and subject access request processes. With SoftServe’s guidance, the client became GDPR compliant within a few months and continued working with SoftServe to keep upcoming products and services aligned with GDPR requirements.