Case Study: a web security solutions provider boosts team productivity by 80% with SoftServe

Team Productivity Improved by 80% for Web Security Solutions Provider

The client, a web security solutions provider, needed to significantly increase the productivity of its Customer Portal team without negatively impacting product quality, aiming to free up resources for other projects. To address this challenge, they partnered with SoftServe to conduct an assessment and optimization initiative focused on operational efficiency.

SoftServe implemented a rigorous performance optimization methodology, first conducting an Assessment project to baseline KPIs and identify major improvement areas. This was followed by an Implementation project where SoftServe’s Agile experts worked closely with the client to execute the plan. The collaborative work with SoftServe led to an 80% increase in team productivity, a 45% reduction in cost per Story Point, and improved delivery predictability with velocity variance reduced to 10-15%.