Case Study: Leading Clientcentric Global Banking and Financial Services Company achieves consistent reporting and trend analysis with SoftServe

Solution gives financial Corporation consistent Reporting and trend analysis

The leading clientcentric global banking and financial services company partnered with **SoftServe** to improve management, visibility, and service delivery across its global voice networks, including VoIP, SIP, and MPLS. The client struggled to control consumption and spend across multiple voice vendors and lacked an internal way to log and report call details, durations, destinations, and related services, making ad-hoc data requests necessary.

**SoftServe** designed and implemented a Call Detail Recording (CDR) Data Warehouse solution with ETL processes, billing integration, and call-record processing features to enable consistent reporting, cost transparency, usage analysis, and fraud detection. The solution gave the client full control over voice consumption and decision-making, integrated statistics from multiple RIG devices, and scaled to handle 4,000,000 voice calls per day with 10 years of data retention.