Case Study: Ukrainian Universal Commercial Bank improves customer service and lowers costs with SoftServe

Single-Window System for a European Bank to Improve Customer Service and Lower Expenses

SoftServe partnered with Ukrainian Universal Commercial Bank, a top-20 bank in Ukraine. The bank's challenge was an inefficient front office that required employees to use up to eight different systems to sell products, leading to long customer service times, high training costs, and security vulnerabilities. They needed a unified, flexible solution to streamline their sales processes.

SoftServe implemented a single-window system featuring a process engine to manage sales workflows and a web-based front-office solution. This system integrated with the bank's other services via a service-oriented architecture. The solution delivered by SoftServe decreased client service time, significantly reduced employee training costs, lessened the support team's workload, and improved security by preventing sensitive data from being stored on desktops.