Case Study: Healthcare Insurance Giant improves provider notifications and care coordination with SoftServe

Provider notification mobile App for healthcare insurance Giant

Healthcare Insurance Giant, a major healthcare insurer covering more than 105 million people across the U.S., wanted to improve population health management and reduce rising healthcare costs tied to chronic disease. They partnered with SoftServe to design and develop an innovative provider notification mobile app and supporting enterprise platform that could alert care teams in real time and let providers configure notification frequency and channels.

SoftServe delivered iOS and Android mobile apps for both providers and patients, backed by a scalable, highly available platform that integrated multiple data sources and supported real-time event processing. The solution enabled notifications for admissions, discharges, prescription alerts, abnormal lab values, and direct patient messages, while also helping patients find care, chat with staff, and track claims. As a result, Healthcare Insurance Giant improved collaboration with doctors and hospitals and enabled more efficient, cost-effective care.