Case Study: Leading Provider of Compliance Audit Services Speeds Healthcare Auditing with SoftServe's RCMS

Management system speeds Healthcare auditing cycle

SoftServe worked with a leading provider of compliance audit services for healthcare institutions, helping them address the heavy paperwork and manual tracking involved in audit preparation, execution, and follow-up. The customer needed an audit management system to create electronic surveys, automate audit workflows, and make it easier to store and retrieve compliance records and documentation.

SoftServe implemented the Regulatory Compliance Management System (RCMS), a web-based platform paired with a native iOS Audit App that supported online and offline audit execution, outcomes review, and risk management plans. The solution also integrated with Salesforce CRM for client data import, and it enabled reusable electronic surveys, automated audit processes, better tracking of pre- and post-audit activities, and reduced time spent on each audit cycle.