Case Study: Lviv City Council boosts utility payments with SoftServe's automated payments center

Lviv, Ukraine City Council Automated Payments Center

The Lviv City Council, a governmental body in Ukraine, faced a challenge with insufficient utility payment outlets, leading to long queues, resident dissatisfaction, and low payment collection. To consolidate payments and create a reliable, user-friendly system, they partnered with vendor SoftServe to develop an automated electronic payment system.

SoftServe implemented a centralized online payment system in four phases, which included automating all utility billing, creating a unified city catalog, and developing a consumer web portal. This solution resulted in a 100% payment collection rate, a 25% reduction in debtors, a 15% increase in monthly revenues, and a 30-40% reduction in accounting staff, significantly improving efficiency and citizen satisfaction.

Lviv City Council