Case Study: Home Care Solution Company achieves faster mobile patient data capture with SoftServe

Home care solution Upgraded to meet Business needs, improve User satisfaction

Home Care Solution Company worked with SoftServe to modernize its home care solution, a desktop application used by hospitals, physician practices, and post-acute organizations. The customer needed better support for regulatory updates and user feedback, plus a way to use the application outside the office without the long synchronization and manual error-handling process required by the existing field mode.

SoftServe implemented two parallel efforts: ongoing support for the legacy system and development of a mobile solution with on-the-fly synchronization for patient data collection in the field. As a result, Home Care Solution Company improved user satisfaction, reduced time for data transfer and synchronization, and strengthened its market position with a more convenient mobile offering while still supporting existing users during migration.