Case Study: Leading Gasoline Distributor streamlines operations with SoftServe's Salesforce Platform

Gasoline Distributor Streamlines Daily Operations with Salesforce Platform

Leading Gasoline Distributor, a US gasoline distribution and fuel marketing company, was struggling to gain transparency into day-to-day operations, including orders, issues, payments, pricing, taxation, gasoline quality, leakage, temperature conditions, theft risk, and driver support. SoftServe helped address these challenges using Salesforce Platform products, including Sales Cloud, Service Cloud, and Community Cloud.

SoftServe implemented a logistics-focused solution with sales management, order management, a dispatcher console, service management, and a customer community. The new platform streamlined approvals, centralized asset tracking, sped up issue resolution, improved fleet efficiency, and gave managers mobile access to operational insights, helping reduce costly mistakes and improve customer satisfaction and overall business efficiency.