Case Study: a software development company achieves faster expert search with SoftServe's expertise retrieval system

Expertise Retrieval System for a Software Development Company

A large software development company with over 3,500 employees faced a significant challenge: its rapid growth made internal communication and locating subject matter experts inefficient and slow, a process that could take several days. They partnered with SoftServe to develop an expertise retrieval system to quickly access corporate knowledge and experience that was scattered across disparate systems.

SoftServe implemented a hybrid solution using SQL Server Data Warehouse, Integration Services, and ElasticSearch. This system aggregated data from multiple sources like project activities and collaboration tools to identify experts based on their work artifacts. The solution decreased the time to locate necessary experts by ten times, leading to more agile decision-making, improved risk management, and a significant increase in overall company efficiency.