Case Study: Networking Hardware Manufacturer achieves 24/7 Database Infrastructure Support with SoftServe

Database infrastructure Support for 500 servers

Networking Hardware Manufacturer, a global producer of networking hardware and related security products, needed database infrastructure support but lacked the in-house DB engineering expertise to manage its 500+ servers effectively. The company was looking for a reliable service partner to provide ongoing support for critical database operations and incident handling.

SoftServe delivered database infrastructure support for the client’s 500+ servers, including on-call coverage, incident management, database creation, data migration, user administration, backups, and server health checks. SoftServe’s distributed team followed ITIL practices and worked closely with the customer through Jira and regular communication, resulting in round-the-clock incident response, faster problem resolution, and improved collaboration with the client’s Ukraine-based development teams.