Case Study: a financial services provider improves call detail recording and cost control with SoftServe

Data Warehouse Solution for Financial Services Provider Call Detail Recording

The client, a financial services provider, is a leading global banking institution. They faced a challenge in managing their global voice services from multiple vendors, lacking control over consumption and spending. They could not internally log or report on call details and had to manually request data, prompting them to partner with SoftServe for a Call Detail Recording data warehouse solution.

SoftServe designed and implemented a custom data warehouse to process 4 million call records daily with a 10-year retention period. The solution provided the client with full control over consumption and spend management, enabling improved decision-making, cost analysis, and fraud detection. SoftServe delivered the project through a phased approach, including discovery, development, and integration of a billing engine.