Case Study: US-based Multinational Human Capital Management Software and Services Company achieves faster, higher-quality payroll support with SoftServe

Custom payroll solution Integrated into product Used by state agencies

The customer is a US-based multinational human capital management software and services company that needed to integrate a custom payroll solution into its product for use by state agencies such as HHSC, DOE, and DAGS. SoftServe supported the client with application maintenance services, including development, testing, deployment, new functionality support, and 24-hour assistance during payroll calculation periods.

SoftServe implemented and supported the custom payroll solution, with a requirements manager coordinating issue analysis, workarounds, bug fixes, and release documentation. As a result, the client gained a more efficient payroll application that has been in use for four years, replaced the previous system, and improved the speed and quality of new functionality delivery while automating complex payroll calculations and reporting.