Case Study: Leading Audit Service Company streamlines compliance audits with SoftServe’s RCMS

Audit management system Creates electronic Surveys, automates Processes, and tracks Audits and results

Leading Audit Service Company, a provider of compliance audit services for healthcare institutions, needed to replace paperwork-heavy, manual audit tracking with a more efficient way to create electronic surveys, automate audit workflows, and store audit results. To support its HIPAA/HITECH, OSHA, DOJ, and CC-OIG services, the company turned to SoftServe for a regulatory compliance management platform.

SoftServe implemented the Regulatory Compliance Management System (RCMS), a web-based platform with a native iOS audit app for online and offline use. The solution included survey building, content and client management, workflow execution, results and risk management, reporting, notifications, and a shared backend with Salesforce CRM integration. As a result, the client created reusable electronic audits, centralized and retrievable audit data, reduced time spent on audit cycles and communications, and improved its market competitiveness with web and mobile solutions.