Case Study: Dental Practice Management Software Company improves user satisfaction with SoftServe

Applications updated to Improve user satisfaction For dental practice Management software

SoftServe worked with a Dental Practice Management Software Company, a leader in the U.S. dental software market with an overseas presence, to address performance issues in its applications. During peak usage periods, long-running features created heavy server loads that could cause downtime, crashes, extra support effort, and lower user satisfaction.

SoftServe redesigned the most vulnerable features using a systematic, priority-based approach supported by business analysis, requirements management, UX collaboration, prototyping, and process modeling. The result was reduced server load and support effort, a more optimized user flow, improved user experience, and higher end-user satisfaction, helping align the product more closely with business goals.