Case Study: Dental Insurance Provider improves Agile delivery with SoftServe

Agile development Process assessment For dental insurance Provider

SoftServe worked with a dental insurance provider serving more than 900,000 people, including companies, individuals, and families. The customer needed to modernize a long-running waterfall development process into a more Agile, transparent, and predictable model that could support faster time to market, continuous development and integration, and better QA automation.

SoftServe delivered a discovery assessment and gap analysis covering Agile adoption, SDLC management, product ownership, project management, team structure, quality automation, build management, CI/CD, deployment, and integration management. As a result, the customer identified and reduced process gaps and code defects, improved code quality, aligned business and IT, and strengthened Agile practices across the organization with sustainable delivery, standardized quality outcomes, and metrics-driven decision-making.