Case Study: Municipal Solutions Provider achieves dramatic renewal and services revenue gains with Softrax

Streamlining Financial Processes Across Multiple Acquisitions

The Municipal Solutions Provider, an IT solutions company serving municipalities, had grown through ten acquisitions and was left with ten separate customer databases, fragmented accounting processes, and a difficult monthly renewal process. Managing maintenance renewals with spreadsheets and manual entry made it nearly impossible to capture all revenue, while services billing and call center visibility problems caused additional leakage. Softrax helped the company address these issues with an enterprise system, including Softrax Professional Services Automation (PSA), to consolidate account information and improve revenue management.

Softrax implemented a solution that centralized customer data into one database, automated renewal candidate identification and invoicing, and added time-entry tracking for services revenue. The results were significant: renewal processing effort dropped to almost nothing, accuracy improved, and maintenance revenue increased. In the first year, the Municipal Solutions Provider recognized over $1 million in incremental services revenue, eliminated nearly 20% of services accounting headcount, and ensured support calls were properly billed by giving the call center instant contract-status visibility.