Case Study: Software and Information-Processing Services Company achieves automated inventory and maintenance billing with Softrax

Software and Information-Processing Services Company - Customer Case Study

The Software and Information-Processing Services Company, which serves K-12 schools and local governments, was struggling to manage large volumes of hardware, software, and services with manual spreadsheets, paper files, and error-prone journal entries. As the business grew, it needed a better way to track inventory, bill maintenance renewals, and keep product information organized by customer, and it chose Softrax for inventory management and maintenance billing.

Softrax implemented a highly automated cradle-to-grave system that scans and tracks inventory from receipt through shipment, billing, renewals, warranty events, and cancellations. The result was more accurate data, eliminated manual processes, faster invoicing, and automatic revenue scheduling for maintenance renewals; Softrax also improved productivity by replacing time-consuming work that previously covered 600 active customers and an average of 10 products each.