Case Study: St. Michael's Hospital centralizes anesthesia requests and scheduling with Softr

St. Michael's Hospital centralizes requests and scheduling for 100+ anesthesia members with Softr

St. Michael's Hospital, a teaching hospital in Toronto, faced a significant operational challenge within its 100+ member anesthesia department. Its complex scheduling, requests, and incident reporting were managed manually by a single individual through a patchwork of emails and disconnected spreadsheets, leading to inefficiency and a lack of a centralized, secure system. The hospital partnered with Softr to build a custom internal portal that could automate workflows and provide strict role-based access control.

Using Softr, the vendor created a centralized portal that automated key workflows like request tracking, OR schedule distribution, and incident reporting. The solution provided tailored dashboards for seven distinct user roles and directed communications back into the portal, ending reliance on email chains. The results for St. Michael's Hospital included a more reliable operation supported by a system rather than an individual, with all 100+ active members now using the portal to submit requests and access schedules directly.

St. Michael's Hospital