Case Study: Kayako achieves greater availability, performance, and scalability with SoftLayer bare metal servers

Kayako - Customer Case Study

Kayako, a global technology support services company, wanted to scale its SaaS helpdesk platform while maintaining high availability, performance, and flexibility as customer demand grew. Its previous hosted cloud provider could not deliver the reliability it needed, so Kayako turned to SoftLayer for a more scalable and customer-focused infrastructure solution.

SoftLayer migrated Kayako’s SaaS offering to bare metal cloud servers, giving the team customizable control over setup and ongoing management. The result was a cost-effective, scalable platform with stronger support and less downtime; in one incident, SoftLayer’s quick response helped Kayako avoid about 30 minutes of potential downtime. Kayako now runs more than 20 servers across SoftLayer data centers and is positioned to expand further as demand increases.

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