Case Study: Ticketmaster Worldwide expands ticket inventory with Softjourn's Tessitura integration

Ticketmaster Worldwide ends a 2-month integration pause with Softjourn

Softjourn assisted a leading ticketing platform in overcoming a significant integration challenge with Tessitura, a secondary ticket marketplace. The client faced complex obstacles due to Tessitura's notably deficient API documentation, which lacked clarity and coherence, causing substantial delays and even a two-month pause in development. The client turned to Softjourn for its ticketing consulting and integration services expertise.

Employing a structured and agile approach, Softjourn conducted a thorough discovery phase to map out the integration flow and developed a custom Tessitura integration adaptor. This solution successfully streamlined ticket synchronization and purchase transactions for the client. The integration significantly expanded the client's ticketing inventory, enhanced the user experience, and solidified a partnership that led to future projects. The client's VP of Technology praised Softjourn's deep industry expertise and problem-solving capabilities, noting it saved significant costs.

Ticketmaster Worldwide