Case Study: Ticketbud achieves faster access control with Softjourn

Ticketbud scans 400,000 patrons faster with Softjourn

Ticketbud, an event ticketing platform, was experiencing significant queue delays at events due to a bottleneck in its mobile access control application. The issue was causing slow processing times for patrons, especially for tickets sold onsite. They enlisted the help of Softjourn, a vendor with ticketing expertise, to review their system and recommend improvements.

Softjourn's experts conducted a technical review and implemented a solution involving code refactoring and new API endpoints. This new validation logic resolved the caching issue, allowing tickets to be scanned quickly without downloading the entire cache. The project successfully eliminated the queues, supported Ticketbud's hardware rental business, and provided the company with the capability to pursue larger events and scale their operations.

Ticketbud