Case Study: Pivot achieves a more intuitive AV management platform with Softjourn

Pivot transforms AV platform UX in a little over a year with Softjourn

Pivot, a Canadian audio-visual (AV) management platform, faced challenges with inflexible, static dashboards that hindered collaboration and proactive monitoring as they scaled. Their platform suffered from data conflicts and limited alerting capabilities, which slowed down user workflows. To address this, they partnered with vendor Softjourn, Inc. for custom software development and a digital product design initiative.

Softjourn implemented a solution featuring configurable, role-based dashboards and real-time collaborative editing to eliminate data conflicts. They introduced a rules-based alerting system for proactive issue management and streamlined data imports. These enhancements, supported by a comprehensive UI/UX redesign, resulted in faster collaboration, personalized insights for different user roles, and simplified workflows for Pivot's teams.

Pivot