Case Study: a large-scale expense management company accelerates configuration and improves client service with Softjourn's Solution Administrator

a large-scale expense management company boosts reimbursements past $10 million with Softjourn

The customer, a large-scale expense management company, faced the challenge of tailoring its platform to meet the diverse and custom requirements of its many users. Their existing configuration team needed support to handle these complex, day-to-day requests efficiently and to reduce the risk of system issues. The company partnered with vendor Softjourn, Inc. to find a solution.

Softjourn provided a dedicated Solution Administrator role to work directly with clients. This expert configured the software, consulted on optimal setups, and delegated tasks to the development team, leading to significant improvements. The solution provided by Softjourn had a measurable impact, including one instance where a custom allocation filter built by the Solution Administrator facilitated over $10 million in reimbursements within three months. The vendor's solution also resulted in reduced risk, cost reduction, and a greatly improved experience for the customer's end-users.