Case Study: Vivara reduces email volume and improves SLA management with SoftExpert

Vivara reduces email volume and boosts SLA management with SoftExpert

Vivara, a major Brazilian jewelry retailer, faced the challenge of reducing the high volume of emails exchanged between its corporate areas and stores while improving process traceability and freeing up employee time for more strategic activities. To address this, they partnered with SoftExpert to implement the SoftExpert Suite as a part of their digital transformation.

SoftExpert provided a unified platform to consolidate internal demands, which significantly reduced email volume and improved control over activity SLAs. The solution delivered tangible results including real-time indicators, customized dashboards, and standardized processes. Vivara reported an 80% increase in requests managed through the platform from 2020 to 2021, confirming the success of their partnership with SoftExpert.

Vivara