Case Study: Universidade Anhembi Morumbi achieves process automation and improved control of student services with SoftExpert BPM

Universidade Anhembi Morumbi - Customer Case Study

Universidade Anhembi Morumbi, a private university serving over 44,000 students across six campuses in São Paulo and part of the Laureate network, needed to automate and improve administrative workflows. Key challenges included an email-based Ombudsman process that made control and tracking difficult and manual validation steps in processes like Class Discipline Transfer. To address this, the university selected SoftExpert and implemented SoftExpert BPM.

SoftExpert BPM automated the flows for Ombudsman, Class Discipline Transfer, Discipline Waiver, Course Transfer and Financial request analyses, embedding activities for automatic verification and approval/denial decisions. By using SoftExpert, Universidade Anhembi Morumbi improved control and tracking, eliminated many manual validation steps and streamlined multiple student and administrative processes.

Universidade Anhembi Morumbi