Case Study: Thomas Nationwide Transport (TNT) achieves automated IMS administration and improved controls and communication with SoftExpert Excellence Suite

TNT Automates the Administration Of Its IMS and Improves Controls and Communication with the Use of SoftExpert Excellence Suite

Thomas Nationwide Transport (TNT), a global leader in urgent transport and distribution with 161,000 employees in over 200 countries, needed to automate control across all phases of its Integrated Management System (IMS) and simplify maintenance of ISO 9001:2000, ISO 14001:2004 and OHSAS 18001:1999 certifications. TNT chose SoftExpert’s Excellence Suite—deploying SE Action, SE Audit, SE Document, SE EHS, SE Performance, SE Process and SE Waste—to centralize IMS administration and ensure consistent compliance.

SoftExpert implemented these SE modules to automate document control, communication and distribution, non‑conformity tracking and corrective/preventive action workflows; the platform gives all employees access to the latest documents, sends automatic email notifications for pending items and streamlines closure of issues. As a result, TNT improved control and visibility across its IMS, made it easier to identify root causes and implement corrective actions, and simplified certification maintenance through SoftExpert’s solution.

Thomas Nationwide Transport (TNT)

Marisa Triguero

Responsible for Quality and Social Action