Case Study: Sonda achieves centralized risk, audit and indicator management with SoftExpert

Sonda Colombia Joins Softexpert to Manage Indicators and Risks

Sonda, a leading Latin American IT services multinational with more than 45 years in the market (operating in 10 countries, ~3,000 cities, ~22,000 employees and 5,000+ corporate customers), faced decentralized management of audits, indicators and risks that made monitoring results and implementing action plans difficult. To gain a unified, real-time view and reliable information, Sonda engaged SoftExpert and implemented the SoftExpert Excellence Suite.

SoftExpert deployed the SoftExpert Suite—including SoftExpert Performance and SoftExpert Action Plan—to centralize strategic information and manage audits, risks and performance indicators on a single web-based platform. As a result, Sonda centralized control of all indicator, risk and audit data, achieved more precise (including multidimensional) indicator calculations, improved compliance and manager visibility, and streamlined creation and tracking of corrective and risk-treatment action plans across the organization and third-party services.

Sonda

Gabriel Ojeda

Specialist in Solutions and Products for Process Automation and Corporate Content Management