Case Study: Restoque achieves automated product return management and full traceability with SoftExpert BPM

Restoque - Customer Case Study

Restoque, owner of brands such as Le Lis Blanc and Dudalina with 286 stores, 4 manufacturing units and US$304M in 2017 revenue, needed to automate its business processes and align with BPM best practices and global process-management regulations. To address this, Restoque launched a pilot for Product Return Process Management and engaged SoftExpert, implementing SoftExpert BPM.

SoftExpert BPM automated Restoque’s product return workflow, providing end-to-end availability of information from return registration to conclusion. The mapped flow and electronic forms delivered full traceability and monitoring of return requests, strengthening process control, compliance and visibility across the organization using SoftExpert.

Restoque