Case Study: Nidec improves customer relations and request management with SoftExpert

Nidec configures new users in 2 minutes with SoftExpert

Nidec Global Appliance, a division of Nidec Corporation manufacturing components for appliances and HVAC systems, needed a global solution to manage customer requests and document root cause analysis actions across all its plants. The company sought an easily accessible online system to standardize this process and turned to vendor SoftExpert for a solution, implementing the SoftExpert Workflow, Problem, Form, and Analytics modules.

The solution from SoftExpert provided greater agility and reliability, allowing all global units to log requests in real time with defined action plans. A key result was significantly improved customer relations, as the effective solutions ensured customer perceptions of the company's products and processes became increasingly positive. The system's low implementation complexity, mobile access, and ease of user configuration provided a strong cost-benefit relationship and overall process optimization for Nidec.

Nidec