Case Study: Milano achieves process automation and improved document management with SoftExpert Excellence Suite

Milano automates processes and improves its document management with SoftExpert solution

Milano, a logistics operator for dry loads, cold chain and document management, faced fragmented controls and poor process tracking that led to document management failures and lost records. To address these challenges, Milano turned to SoftExpert and implemented the SoftExpert Excellence Suite.

SoftExpert deployed multiple modules (Document, Form, Problem, Workflow, Performance, Process, Action Plan, Request, Analytics and Risk) to automate processes and centralize document control. As a result, Milano improved online document consulting and process monitoring, clarified internal and external auditing with revision and copy control, reduced paper consumption considerably, and gained support for maintaining ISO 9001 and ISO 14001—demonstrating tangible operational and compliance improvements delivered by SoftExpert.

Milano

Mayara Arantes

Process Analyst