Case Study: Mercado de Valores de Costa Rica strengthens ISO 9001:2008 controls and boosts quality with SoftExpert EQM Suite

Mercado De Valores De Costa Rica Invests in EQM and Improves ISO 9001:2008 Controls

Mercado de Valores de Costa Rica, a private financial group certified to ISO 9001:2008, needed an integrated solution to better control documents, corrective/preventive actions, audits and quality indicators to maintain compliance and boost operational efficiency. To address these challenges the organization partnered with SoftExpert and implemented the SoftExpert EQM Suite (SE EQM Suite).

SoftExpert deployed SE EQM Suite to automate the PDCA quality cycle, centralize document management and standardize procedures, giving Mercado de Valores a single repository and digital controls. As a result SoftExpert’s solution improved corrective/preventive action controls, reduced document-related nonconformities, eliminated physical file storage, significantly cut the number of printouts (with financial and environmental benefits) and lowered technology-related costs while increasing overall process efficiency.

Mercado de Valores de Costa Rica

Milady Patricia Zúñiga

Quality Manager