Case Study: Magazineluiza achieves company-wide governance and unified risk & document management with SoftExpert GRC Solution

Magazineluiza - Customer Case Study

Magazineluiza is one of Brazil’s largest retail chains, with more than 850 stores and nine distribution centers across 16 states and US$2.7 billion in 2017 sales. Although the company already had a structured governance area using frameworks like COSO and ISO 31000, its main challenge was sharing that governance knowledge across the entire organization and stores, including the COSO three lines of defense. To address this, Magazineluiza adopted the SoftExpert GRC Solution.

SoftExpert implemented its GRC platform with Document Management, Risk Management, Controls, Indicators and Action Plan modules, creating a single database to manage entities, objectives, processes, risks, analyses, controls, handling, auditing, action plans, non-conformities and tests. The SoftExpert deployment centralized governance documentation and streamlined risk and control processes, improving the company’s ability to share governance practices company-wide; the case study does not provide specific quantitative metrics.

Magazineluiza