Case Study: ITS System achieves process management excellence and competitive advantage with SoftExpert SE Suite

ITS System invests in SE Suite to look for competitive advantage

ITS System, a technology firm serving the payment means industry, needed to register and control all existing processes, centralize information for maximum content reuse, reduce paper and duplicate digital files, and allow independent area maintenance. To meet these goals the company invested in SoftExpert’s solution, adopting the SoftExpert Excellence Suite (SE Suite) and its SE Process capabilities for process management.

Using SoftExpert SE Suite and SE Process, ITS System documented its entire operational structure in a single repository—more than 4,500 activities and 200 processes/sub-processes—enabling centralized storage, simpler access control, concurrent editing, standardized flowcharts and reusable content across modules (DMS, Actions, Corporate Performance). The SoftExpert implementation improved process transparency and control, reduced document duplication, and set the company up to expand into SE Audit and SE Performance for ongoing operational and strategic alignment.

ITS System

Elton Medeiros

CEO and Project Sponsor