Case Study: Hermes Pardini achieves a structured, automated Innovation Program and improved performance with SoftExpert Excellence Suite

Hermes Pardini Group structures its Innovation Program with a SoftExpert solution

Hermes Pardini, one of Brazil’s three main laboratory support groups with 122 units, needed to implement an idea-management program to foster innovation, improve organizational performance, increase revenue, reduce costs and raise customer satisfaction. To address this challenge, Hermes Pardini selected SoftExpert and its SoftExpert Excellence Suite platform to structure and automate the initiative.

SoftExpert deployed the web-based SoftExpert Excellence Suite to create the "iO2" Innovation Program, giving all employees role-based access, manager dashboards and an automated idea workflow. In the 2017/2018 cycle the program recorded 1,600 accesses, 202 ideas registered (163 completed, 7 under evaluation, 15 in progress) and 2 ideas implemented—yielding dry-ice cost reductions via a new transport box and higher productivity with 96‑well filtration plates that cut labor and reagent costs. The rollout was delivered with SoftExpert’s partner TNX and successfully structured Hermes Pardini’s innovation process, boosting performance and reducing costs.

Hermes Pardini

Irilda De Oliveira Costa

Project and Innovation Manager