Case Study: FGM optimizes quality, supplier management and new product development with SoftExpert Excellence Suite

FGM Uses Solutions to Optimize Quality Supplier and Strategic Planning Management and Develop New Products

FGM, a leading developer of dental technology and supplier to national and international markets, needed to streamline management across four critical areas—quality, supplier control, new product development and strategic planning—while maintaining strict regulatory certifications (ISO 9001, ISO 13485, Directive 93/42, ANVISA). To meet these challenges FGM deployed SoftExpert Excellence Suite (SE Suite) and migrated to the Web version to broaden process searchability and enable resolution of pending activities from anywhere.

SoftExpert delivered an integrated, web-based solution covering quality management, supplier control, product lifecycle and strategic planning with goal monitoring. The SE Suite centralized documentation and audit trails, improved information search and collaboration, supported regulatory compliance and gave auditors secure remote access—resulting in faster issue resolution, greater process transparency, reduced rework and prototype costs, and better alignment of products with FGM’s business strategy.

FGM

Adriano Einsenhut

Quality Coordinator