Case Study: DeKalb Metal Finishing achieves IATF 16949 process compliance, improved quality and reduced costs with SoftExpert BPM

Dekalb Metal Finishing - Customer Case Study

Dekalb Metal Finishing, a 70-year provider of electroplating and metal finishing services for the automotive and other industries, is committed to quality, sustainability and ethics—holding certifications such as IATF 16949, CQI-11 Assessment, Conflict Minerals and ROHS compliance. Facing inefficiencies that were impacting processes, quality and costs, Dekalb engaged SoftExpert and implemented the SoftExpert BPM solution to standardize processes and meet regulatory requirements.

With SoftExpert BPM, SoftExpert helped Dekalb adopt the process approach required by IATF 16949, target areas of inefficiency and establish continuous improvement practices; as a result, Dekalb reduced costs for both the organization and its customers while improving process control and product quality. SoftExpert’s solution was instrumental in aligning Dekalb’s operations with industry standards and delivering measurable cost savings.

Dekalb Metal Finishing