Case Study: Comau achieves 60% reduction in failure risk and increased operational efficiency with SoftExpert Excellence Suite

Comau increases operational efficiency and reduces risk of failure by 60% with SoftExpert

Comau, an Italian multinational in the automotive sector and part of the FCA group, faced slow, fragmented contract and performance reporting—compiling service-performance information took about seven days across 50+ contracts in 12 Brazilian states with 25 tools per location and 500 documents per month. To centralize and automate monitoring, Comau selected SoftExpert’s SoftExpert Excellence Suite to manage processes, contracts and quality data more efficiently.

SoftExpert implemented the Excellence Suite for 220 users with dynamic web and mobile portals and modules including Audit, Process, Incident, Form, Problem, Performance, Document, Risk, Survey and Action Plan. The SoftExpert deployment increased operational control and process optimization, supported ISO 9001 maintenance, and—according to QMS audits—reduced the risk of failures by 60%, improving problem identification and corrective action across the organization.

Comau

AnalystCláudia Regina Comunian

QMO Analyst