Case Study: Catarinense Pharma boosts efficiency and automates 30+ processes with SoftExpert Suite

Catarinense Pharma automates 30+ processes and handles 6,000 requests with SoftExpert

Catarinense Pharma, a leading Brazilian pharmaceutical company, faced the challenge of modernizing and optimizing operations within its newly created Shared Services Center (SSC). To transform the management of strategic areas like HR, IT, and Finance, the company partnered with vendor SoftExpert and implemented its SoftExpert Suite platform to implement intelligent, data-based processes.

The solution from SoftExpert was central to creating the 'Conecta' portal, which automated over 30 processes from service requests to report generation. This implementation provided greater transparency and efficiency, handling over 6,000 requests in just eight months. SoftExpert's solution significantly boosted productivity by freeing teams from repetitive tasks, which Catarinense Pharma reported were reduced by 90%.

Catarinense Pharma