Case Study: BR Home Center achieves reduced material consumption and faster process execution with SoftExpert BPM

BR Home Center - Customer Case Study

BR Home Center, a holding formed from the merger of TendTudo, Casa Show and QuatreLog and one of Brazil’s five largest home center chains (25 stores, 7 Distribution Centers, US$136.8 million revenue in 2017 and 2,060 employees), faced delays from manual process data collection, loss of information when collaborators left, and excess or duplicate material consumption. To address these issues the company engaged SoftExpert and selected SoftExpert BPM to automate and manage critical processes, starting with a materials-reduction initiative called "Right Measure."

SoftExpert implemented process automation via SoftExpert BPM to digitalize the "Right Measure" workflow, removing manual data collection points and centralizing process knowledge. As a result, BR Home Center reduced execution delays, mitigated information loss tied to staff turnover, and cut unnecessary material consumption across its operations—impacting its network of 25 stores and 7 Distribution Centers—by streamlining approvals and improving process control through SoftExpert.

BR Home Center