Case Study: Aporte Nutricional achieves 40.7% higher customer satisfaction and over 50% reduction in non-compliances with SoftExpert SE Suite

Aporte Nutricional Increases Productivity with SoftExpert Solutions

Aporte Nutricional, a manufacturer and distributor of clinical and enteral nutrition products, struggled with manual monitoring of documents, records, indicators and action plans that made it impossible to track large volumes of data, control routines and manage risks—putting maintenance of ISO 9001 and ONA certifications at risk. To address this, Aporte engaged SoftExpert and adopted the SoftExpert Excellence Suite (SE Suite).

SoftExpert implemented SE Suite (including electronic document management and 38 integrated modules) across the company—about 70 users spanning Purchasing, Production and Deliveries—streamlining routines and improving lifecycle control of documents and processes. As a result, Aporte achieved faster complaint handling, a 40.7% rise in customer satisfaction, over 50% reduction in process non‑compliance, elimination of inefficiency sources, and measurable gains in productivity, time, visibility and client retention.

Aporte

Ana Cristina Ruas de Araújo

Quality Assurance Manager