Case Study: Adami S.A. achieves 40.7% customer satisfaction increase and streamlined governance with SoftExpert SE Suite

Adami SA Increases Performance with SoftExpert's Strategic Indicator Management Solution

Adami SA, one of Brazil’s 1,000 largest companies with about 2,000 employees across chemical-mechanical paste, forestry, timber, paper, packaging and energy businesses, needed to move from spreadsheet-based reporting to a dynamic governance-by-indicators model to improve decision-making and standardize information. To address this, the company selected SoftExpert and its SoftExpert Excellence Suite (SE Suite) to automate indicator management and support more agile, reliable corporate governance.

SoftExpert implemented SE Suite across all seven business units, integrating indicators with core systems (including the ERP) and replacing spreadsheets with an automated indicator portal used by directors, managers and analysts. The deployment delivered faster, standardized reporting, more time for strategic work, improved complaint handling, a 40.7% rise in customer satisfaction, over a 50% reduction in process non‑compliance, and the identification and elimination of inefficiency sources; Adami SA now plans to roll out SoftExpert’s SE Risk module to support ISO 9001:2015.

Adami SA

Luciano Rossete

IT Manager