Case Study: Abril Gráfica achieves 50%+ reduction in process non-compliance and 40.7% higher customer satisfaction with SoftExpert

Abril Gráfica Enhances Processes and Reduces Non Compliance by Over 50% with SoftExpert

Abril Gráfica, the largest printing industry in Latin America by production volume, faced insufficient standardization across service routines and bottlenecks in information flow that delayed complaint handling. To tackle these issues, Abril Gráfica implemented SoftExpert solutions—SE Document and SE Action Plan from the SoftExpert Excellence Suite (SE Suite).

SoftExpert deployed SE Action Plan to centralize planning, execution and task monitoring and SE Document to manage the full document lifecycle, standardizing actions and improving collaboration. As a result, Abril Gráfica sped up responses to internal and market complaints, cut process non-compliance by over 50%, raised customer satisfaction by 40.7%, and strengthened its client portfolio.

Abril Gráfica

Wagner Pastrello

Quality Manager