Case Study: DrTalks boosts appointments and client signups with Softermii's AI chat widget

DrTalks boosts appointments by 40% with Softermii

Softermii partnered with DrTalks, a healthcare technology company, to address their challenge of helping medical practices provide instant, accurate online patient communication. DrTalks needed an embeddable AI chat solution that could answer patient questions, qualify leads, and drive appointment bookings while maintaining each doctor's unique voice and adhering to strict healthcare industry requirements.

Softermii developed a custom AI chat agent powered by RAG and GPT. The solution included an embeddable widget that provided patients with natural conversations grounded in the doctor's own knowledge base and a comprehensive dashboard for providers to manage the system. The implementation by Softermii delivered significant results, including a 40% increase in appointments booked and an 80% improvement in customer satisfaction, with 30 new clients signing on in the first week alone.

DrTalks