Case Study: Touchstone Crystal by Swarovski achieves scalable, accurate end-to-end party-order fulfillment with Softeon WMS

Touchstone Crystal - Customer Case Study

Touchstone Crystal, the direct-selling jewelry division of Swarovski, needed a cost-effective, robust Warehouse Management System to support its home-party sales model. The company required a WMS that could handle large seasonal order volumes, integrate seamlessly with its unique Party Planning software, and deliver accuracy, efficiency and end-to-end visibility from party planning through fulfillment. Softeon was selected to provide the solution, using the Softeon Warehouse Management System (WMS).

Softeon implemented its WMS to integrate with Touchstone Crystal’s Party Planning platform and scale to peak seasonal demand, delivering real-time visibility across inventory and fulfillment processes. As a result, Softeon’s WMS enabled improved operational efficiency, greater order accuracy and clearer fulfillment visibility—measurable improvements in the company’s ability to process seasonal volumes and support business growth.

Touchstone Crystal