Case Study: Polk State College improves student services and document workflow with Softdocs Etrieve

With Etrieve, Polk State College used electronic forms and new efficiencies in document imaging to transform student service

Polk State College, a Florida state college serving about 13,000 students each semester, was struggling with an older document imaging process that was cumbersome, hard to use, and made electronically stored files difficult to find. Working with Softdocs and its Etrieve Cloud platform, the college looked for a better way to manage scanning and streamline student service processes.

Softdocs implemented Etrieve Content, electronic forms, Etrieve Flow, and Doc e Serve to improve scanning, document search, and workflow automation across admissions, registrar, advising, academic, and financial aid offices. The college went live within six months, improved the speed and clarity of scanned documents, and significantly streamlined Florida Residency Declaration processing by replacing paper with online forms and automatic data import.

Polk State College

Martha Smith

Assistant Registrar